Refund policy
CANCELLATION, RETURN & REFUND POLICY - Bonie Collections
1. REQUEST DEADLINES
• Defective item, or wrong product or wrong size sent by us: inform us within 72 hours of delivery.
• Change of mind, different product or size exchange: inform us within 48 hours of delivery.
WhatsApp 8008060577 or email boniewarehouse@gmail.com with your order number and photos.
2. RETURN PROCESS
1. We review your request and send a "Return Accepted" email.
2. Hand the item to the courier within 7 days of that email. We arrange return pickup through our delivery partner. Keep all tags, labels and original packaging.
3. Our team inspects the returned item. Normal exchanges and store-credit returns require unused, undamaged items in good condition, with tags intact and original packaging. For defective items, we inspect the reported defect.
3. REFUND, EXCHANGE OR STORE CREDIT
• Our error: If we sent a defective item, wrong product or wrong size, we refund the product cost and shipping charges and pay the return courier. Approved refunds are processed within 2 business days; bank/card credit times may vary.
• Size exchange: If you want a different size from the one you ordered, you pay the actual return courier cost. We pay replacement delivery.
• Change of mind or different product: You receive store credit, not a money refund. Credit equals the item value minus the actual return courier cost, based on distance and weight. It is valid for 6 months from issue and usable on any product on bonie.in.
4. SALE ITEMS
Marked-down sale items, such as items at 40% off, are not eligible for normal returns, exchanges or store credit. Exceptions apply for defects or the wrong product/size sent by us.
Prepaid10 alone does not make an item a sale item. Using a coupon on an existing sale item does not change its sale status.
5. CANCELLATIONS
• Non-ready-to-ship orders: Request cancellation within 24 hours of ordering through the website or boniewarehouse@gmail.com.
• Once fulfilment starts for a ready-to-ship order, we cannot guarantee that fulfilment or dispatch can be stopped. The prepaid store-credit rule below applies if you no longer want the order.
• Prepaid orders cancelled after 24 hours for reasons other than our error receive store credit only, valid for 6 months, after shipping and stitching charges are deducted as applicable. If dispatched, credit is issued after the shipment returns and passes inspection. If not dispatched, no return is needed. Our-error refunds remain covered by section 3.
• COD orders: The ₹99 confirmation payment is adjusted against your final bill when you accept delivery. If you cancel or refuse delivery, this payment is non-refundable.
6. RETURN EXCLUSIONS
Normal returns/exchanges are not accepted for made-to-order, customized or altered items; used items; misuse/overuse damage; missing or damaged original packaging; missing tags, labels, freebies or accessories; or tampered serial numbers. Slight colour/appearance differences between photos and the actual item are not defects. These exclusions do not remove the remedies for genuine defects or wrong products/sizes sent by us.
Nothing in this policy limits your rights under applicable consumer law.
CONTACT
boniewarehouse@gmail.com | 8008060577
Our stores:
Paradise
Shop No. 9 & 10, Paradise Complex, P G Road, Secunderabad, Telangana 500003
Basheerbagh
Shop No. 1, Jewel Park, opposite Liberty Petrol Pump, Liberty Road, Adarsh Nagar, Hyderabad, Telangana 500029
Gachibowli
Plot No. 6, opp. 10 Downing Street, Anjaiah Nagar, Gachibowli, Serilingampalle (M), Hyderabad, Telangana 500032
